Privacy Policy

Welcome to Coplites LLC. Your privacy is very important to us. This Privacy Policy explains the types of personal information we collect, how we use it, and the choices available to you regarding your information.

Information We Collect

• Personal Information: When you make a purchase or otherwise interact with our website, we may collect personal details such as your name, email address, billing address, shipping address, payment information, and mobile phone number if you voluntarily provide it, including during checkout for order-related SMS communications.
• Usage Data: We may collect information about how you use our website, including pages visited, time spent on pages, browser type, device information, referring pages, and similar analytics data using tools such as Google Analytics and gtag.js.
• Cookies: Our website uses cookies and similar technologies to enhance your experience, remember certain preferences, and collect analytics information. You can manage cookie settings in your browser preferences.

How We Use Your Information

• To process transactions and fulfill orders
• To provide customer service and respond to inquiries
• To communicate with you regarding your order or account activity
• To send order-related SMS communications if you have voluntarily opted in to receive them
• To improve our website, services, and user experience
• To analyze website traffic and site performance through analytics tools such as Google Analytics

SMS Communications

If you voluntarily opt in during checkout, we may collect and use your mobile phone number to send order-related text messages, including order confirmations, order status updates, shipping or delivery updates, pickup notifications, order issue alerts, and customer service communications related to your purchase.

Consent to receive SMS messages is not required as a condition of purchase. Message frequency may vary depending on your order activity and related customer service needs. Message and data rates may apply depending on your mobile carrier and service plan.

You may opt out of SMS communications at any time by replying STOP to a text message you receive from us or by contacting us directly using the contact information listed below.

Unless otherwise expressly stated at the time of opt-in, checkout consent for order-related SMS communications does not, by itself, authorize us to send unrelated promotional or marketing text messages.

We may maintain records of your SMS opt-in and opt-out activity, including the phone number provided, date and time of consent, the disclosure language presented at checkout, and related transaction or session information, as reasonably necessary to document your preferences and comply with applicable requirements. For more detailed information, please review our SMS Communications Policy.

Third-Party Services

We may use third-party services, such as Google Analytics, to track and analyze website usage. These services may collect information about your use of our website. Please refer to their respective privacy policies for more details.

We may also use third-party service providers to facilitate order-related SMS communications. These providers may process your mobile phone number and related messaging data on our behalf solely for the purpose of delivering the communications you have requested or that are related to your order.

Your Privacy Rights

If you are a resident of certain jurisdictions, including California, you may have the following rights regarding your personal information:

• Access: You have the right to request information about the personal data we collect and how it is used.
• Deletion: You can request the deletion of your personal information, subject to applicable legal exceptions.
• Opt-out: You can opt out of the sale or sharing of your personal information if and to the extent applicable law gives you that right.

To exercise these rights, please contact us at [email protected].

Data Security

We take reasonable precautions to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.

Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Please check this page periodically for updates.

Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at [email protected].