Frequently asked questions.

No. You can place an order without creating an account. If you later create or sign in to an account using the same email address as the order, eligible orders can be associated with that account.

Most standard domestic orders proceed through the normal checkout payment process. Orders that require manual review, such as certain freight, tax-exempt, or international orders, may be submitted without payment and receive a payment request after the review is completed.

Use the Order Lookup page with the requested order information, or sign in to your Coplites account if the order is associated with your account. Available status, payment, shipment, tracking, and document information is shown there as it becomes available.

Public documents are available from the applicable product page when they have been provided for that product. You can also browse the Product Documents and Installation Guides directories in the Coplites Resource Center.

A discontinued product is no longer available for purchase through Coplites. Its direct product page may remain available as a reference so existing customers can still find product information and public documentation.

Contact Coplites before sending merchandise back. Return eligibility can depend on the product, order, condition, timing, and applicable manufacturer or supplier requirements. Coplites will provide the next steps if the return is approved.

For eligible domestic orders, available shipping methods and charges are shown during checkout based on the products and destination. Orders that require freight or other manual shipping review are handled separately before payment is requested.

Yes. International orders are submitted for manual review and are handled manually from shipping review through payment. No payment is collected at initial checkout for an international order. Coplites will review the order and provide the applicable shipping and payment details afterward.