Text Message Communications Policy (SMS)

Welcome to Coplites LLC. This SMS Communications Policy explains how we may contact you by text message regarding orders placed through our website, how you may opt in, and how you may opt out of future text communications.

SMS Program Description

Customers may voluntarily opt in during the checkout process to receive SMS communications from Coplites LLC related to their store order. These communications are intended to provide order-related updates and customer service information when necessary.

• Order confirmations
• Order status updates
• Shipping or delivery updates
• Pickup notifications
• Order issue alerts
• Customer service communications related to an active order

Consent to Receive SMS Messages

By manually opting in during checkout and providing your mobile phone number, you expressly consent to receive text messages from Coplites LLC at the phone number you provide for purposes related to your order and associated customer service matters.

Consent to receive SMS messages is not required as a condition of purchase. By opting in, you represent that you are the authorized user of the phone number provided or that you otherwise have authority to consent to receive messages at that number.

Message Frequency

Message frequency may vary depending on your order activity, shipping updates, and any customer service issues related to your purchase. We will only send messages reasonably related to the purpose for which you opted in.

Message and Data Rates

Message and data rates may apply depending on your wireless carrier and mobile plan. You are solely responsible for any fees charged by your carrier in connection with SMS communications from us.

Opting Out

You may opt out of receiving SMS messages from us at any time by replying STOP to any text message we send. After we process your opt-out request, we will stop sending further SMS messages to that number unless you opt in again.

Support

If you need assistance regarding our SMS communications, you may contact us directly at [email protected].

Scope of SMS Communications

Unless otherwise expressly stated at the time of opt-in, SMS communications sent through this program are limited to transactional and service-related messages concerning your store order. Your checkout opt-in for order-related messages does not, by itself, authorize us to send unrelated promotional or marketing text messages.

Use of Your Information

We may use the phone number you provide to send you the SMS communications you requested and for related business operations. We may also use third-party service providers to facilitate the delivery of these messages. For more information regarding how we collect, use, and protect personal information, please review our Privacy Policy.

Record of Consent

We may maintain records of your consent and opt-out activity, including the phone number provided, the date and time of your opt-in, the disclosure language presented at checkout, and related transaction or session information as reasonably necessary to document your preferences and comply with applicable requirements.

Delivery Disclaimer

SMS delivery is subject to effective transmission by your mobile carrier and may be delayed or fail for reasons outside of our control. We do not guarantee the availability, delivery, or timeliness of text messages.

Changes to This SMS Communications Policy

We reserve the right to update this SMS Communications Policy at any time. Any changes will be posted on this page with an updated "Last Updated" date. Please review this page periodically for any updates.

Contact Us

If you have any questions or concerns regarding this SMS Communications Policy, please contact us at [email protected].